Get your banking done on the go in a secure and simple way!

Subscribe to Emirates Islamic’s WhatsApp Banking now with new features & services available 24/7.

 

Safe and Secure Banking

Language Choice Between English and Arabic

Statements and Letters

Cheque Book Request

ATM Branches and Location

Temporary and Permanent Card Block and Replacement

Credit Limit Increase

Chat with Agent

Go to

List of Services

Card Management & Services

  • Balance and rewards
  • Up to 5 recent transactions and up to last 3 months
  • Credit card monthly statements up to 2 years
  • Cash on call
  • Credit limit increase
  • Card temporary block and unblock
  • Card permanent block
  • Card replacement

Account Services

  • Account balance
  • Up to 5 recent transactions
  • Account Summary: IBAN, Swift code, Branch
  • Statements: 3 months, 6 months, custom dates
  • Authenticated Statement: 1/2/3 months or custom dates

General Information

  • Quick Summary: Account balance
  • SR Status: Status of the last 5 SRs
  • FOREX rates
  • Nearest ATM or branch location
  • Language option between English and Arabic
  • Edit quick summary for the products customers wish to keep in Quick Summary

Other Services

  • Cheque book request.
  • Letters: Bank Reference Letter, Balance Certificate, Liability & No-Liability Letter.
  • Finance Information: Finance Account Number, Disbursement Amount, Profit Rate, Total Finance Tenure, Finance Paid Till Date, Next Installment Date, Final Installment Date.
  • Fixed Deposit Information: Fixed Deposit Type, Deposit Maturity Date, Account Number, Currency, Initial Deposit, Tenure, Expected Maturity Amount.
  • Chat with an agent.

Emergency Services

  • Block and Replace card
  • Report fraud by connecting to an agent

Security Tips

Security Tips for Subscribers — Emirates Islamic WhatsApp Banking

  • Save +971 600 599995 as a contact and only use this number for WhatsApp banking. Look for the green verified badge beside “Emirates Islamic.”
  • All data is encrypted and securely transferred between your device, WhatsApp, and the bank.
  • Emirates Islamic will never ask for full personal, account, or card details via WhatsApp. You may only be asked for the last 4 digits of your card/account.
  • Do not respond to messages requesting personal info — even if they appear to be from someone you trust.
  • Only register for WhatsApp banking using your bank-registered mobile number.
  • Lock your device when not in use and never share it with others.
  • Set a SIM PIN for added protection.
  • Enable WhatsApp Two-Step Verification under Settings > Account > Two-Step Verification to protect your account with a 6-digit PIN. 

Frequently Asked Questions

Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via Mobile Banking App and then register for WhatsApp Banking.

If you are still not able to subscribe, please contact our Call Center at 600 599 995 to request support.

Emirates Islamic will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, and so on.

You can just start a new conversation again. To do this, you need to have Emirates Islamic’s number 600599995 in your contact list.

Yes, WhatsApp banking in EI + is available in English and Arabic language. You can change the preferred language from “General Information” under “Explore Services” menu.

No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services.

No, please do not turn on the disappearing message feature as WhatsApp does not support automated business interaction while this feature is on. So, please make sure that you have switched off this feature.

If you lose your phone or if it falls into the wrong hands, please call 600599995 and report it to us immediately.

Always lock your mobile device when not in use and activate your SIM card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping SIM cards, for example, can't be completed without the PIN.

You can unsubscribe from our WhatsApp banking channel by going to “General Information” under “Explore Services” menu.

WhatsApp Banking services are not offered to minor account holders.

  1. Initiate chat with us on WhatsApp
  2. Go to “Account Services” under “Explore Services” menu
  3. Select “Account statement”
  4. Select the Account you need the statement for
  5. Choose the period of your statement
  6. Instantly get your digitally stamped statement

For your security always look for the green tick next to Emirates Islamic’s name on WhatsApp.

If you have multiple finances with Emirates Islamic, you can select a finance where the following information will be available:

  • Finance account number
  • Disbursement amount
  • Profit rate
  • Total finance tenure
  • Finance paid till date
  • Next installment date
  • Final installment date

For information related to charges, please click here.

Our live agents are available everyday from 8:00 AM to 11:00 PM to assist you with any queries.

Yes, as a security measure, you will be unsubscribed from our WhatsApp banking. Hence you will need to re-subscribe to our WhatsApp channel.

Terms and Conditions

Click here to view the Terms and Conditions.

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