Please be informed that there will be a scheduled maintenance of our systems on Sunday 12 June, from 1:00 AM to 6:00 AM. Some Card services will not be available on our Digital Channels and Call Center during this short period.
Services such as cash withdrawals, and in-store & online purchases will continue to be available during this period.
| Service | Impacted Channels | Available Channels |
| Card Blocking | Interactive Voice Response (IVR) Online Banking & Mobile Banking |
Call Center |
| Cash Advance | IVR Online Banking & Mobile Banking |
ATM/CDM |
| Utility Payments (Dewa, Etisalat, Du, others) | IVR Online Banking & Mobile Banking ATM |
Direct Payment to utility provider’s website or App |
| Card Activation & PIN Set/Reset | IVR Online Banking & Mobile Banking Call Center |
Not Available |
| Easy Payment Plan (EPP), Cash on Call | Online Banking & Mobile Banking Call Center |
|
| Card Payment | IVR ATM/CDM Online Banking & Mobile Banking |
|
| Cards Rewards & Points Redemption | Online Banking & Mobile Banking Call Center |
|
| Card Inquiries | Call Center IVR ATM/CDM Online Banking & Mobile Banking |
