EI Smart Pass EI Smart Pass

Key Benefits

No fee

No fee

Smart Pass is a free of charge service.

Safe and Secure

Safe and Secure

Secure and convenient way of authorizing online banking transactions.

Touch ID Enabled

Touch ID Enabled

Smart Pass gives you the options to authorize transaction using your Touch ID\Face ID. No SMS required.

Registration Steps

The registration process has now been simplified for your convenient. Please click here to view our how-to video or you can follow the 6 easy steps below:

After completing the activation steps, you can authorize your Online and Mobile Banking transactions with Smart Pass in seconds, through an encrypted and highly secure mechanism.

How to Authorize Mobile / Online transaction

Mobile

Instead of entering the SMS Authentication Code, you will be asked to enter the Smart Pass PIN to authorize transactions. It’s that simple! If you are not registered to Smart Pass, you will continue to use SMS Authentication Codes.

Online

If you are registered to Smart Pass, you will also be able to authorize transactions that started from the Online Banking Portal, without having to depend on SMS Authorization Codes. A notification is sent to your mobile device where Smart Pass is activated and after entering the Smart Pass PIN on the mobile device, the transaction is authorized.

You can authorize transactions through Smart Pass Token generation by following the steps below.

If you didn’t receive the notification, you have an option to generate a Smart Pass token by just entering your Smart Pass PIN on your mobile device, and then type it on the Online Banking screen.

Frequently Asked Questions

Smart Pass is a transaction authorization method which ensures more security and convenience for your Online and Mobile transactions. With this new level of security, you do not need to wait for SMS authentication codes anymore to authorize your transactions. Smart Pass enables you to authorize your transactions with a 4-digit PIN of your choice that you define in the Smart Pass activation process.

No, you cannot use Smart Pass and SMS authentication code together. Once that you activate Smart Pass, you will be authorizing your transactions by entering your Smart Pass PIN and this will become your permanent method to authorize transactions.

Smart Pass can be activated only on one mobile device or tablet. You will be able to authorize your transactions with your Smart Pass PIN only from the device where you did the activation. However, you will also be able to authorize transactions started from the Online Banking or from any other device by entering a 6-digit token generated from your registered device. To generate the token, click on the Smart Pass icon in your app and enter your Smart Pass PIN.

Smart Pass is a free of charge service. Data fee due to utilization and activation of Smart Pass will be charged by your operator.

If you forgot or blocked your Smart Pass PIN, you will find an option to re-activate your Smart Pass by selecting Forgot PIN / Re-activate on the screen where you are requested to enter your Smart Pass PIN.

Verification e-mail can take up to 4 minutes to be received so please wait for it to arrive & click on the option to resend this e-mail if you still haven’t receive it.

In case you still do not receive an email entailing the Smart Pass verification code, please check your email address is correct on our systems through the mobile app & please call the call center on 600 599 995 to update your email address on our systems.

Smart Pass is a transaction authorization method which ensures more security and convenience for your Online and Mobile transactions. Once that you activate Smart Pass, you will be authorizing your transactions by entering your Smart Pass PIN and this will become your permanent method to authorize transactions.

You need to activate Smart Pass on your new device. The Smart Pass configuration on your old device will be deactivated automatically. Please note that you will have to wait 24 hours before you are allowed to authorize transactions in your new device.

If your phone is lost or stolen, please call 600 599 995.