Financial Institutions operating in the United Arab Emirates are required to maintain valid identity documents/information of their customers at all times.
Based on the communication you received from us, you may need to submit some of the following documents according to your category:
| Document | Website | Branch | ATM |
|---|---|---|---|
| Individuals | |||
| Emirates ID / National ID | ✓ | ✓ | ✓ |
| Visa | ✓ | ✓ | ✓ Using "Emirates ID Update" Option |
| Passport | ✓ | ✓ | ✓ * |
| Family ID | ✓ | ||
| Proof of Residential Address in UAE (Utility bill or other bank statement from last 3 months) | ✓ | ✓ | |
| Customer Compliance Declaration - Individual (Download) | ✓ | ✓ | |
| Combined FATCA/CRS Individual Customer Self-Certification Form (Download) | ✓ | ✓ | |
| Entity / Organization / Company | |||
| Trade License | ✓ | ✓ | |
| Customer Compliance Declaration - Entity (Download) | ✓ | ✓ | |
| Combined FATCA/CRS Entity Customer Self-Certification Form (Download) | ✓ | ✓ | |
| Controlling Person Tax Residency Self Certification Form (Download) | ✓ | ✓ | |
| Emirates ID Card for all shareholders with >10% holding, Directors and Authorized signatories where applicable | ✓ | ✓ | |
| Passport for all shareholders with >10% holding, Directors and Authorized signatories | ✓ | ✓ | |
| Emirates ID Card for all shareholders with >10% holding, Directors and Authorized signatories where applicable | ✓ | ✓ | |
| Passport for all shareholders with >10% holding, Directors and Authorized signatories | ✓ | ||
| Visa for all shareholders with >10% holding, Directors and Authorized signatories where applicable | ✓ | ✓ | |
| Proof of Operating Address in UAE (Ejari, Utility bill or other bank statement from last 3 months) | ✓ | ✓ | |
| Memorandum & Articles of Association | ✓ | ✓ | |
| Resolution of the Board of Directors to open an account and identification of those who have authority to operate the account | ✓ | ||
* Passport details can only be updated in the ATM using your Emirates ID if the new passport was issued before the current Emirates ID
Click here to view frequently asked questions.
Note: If you have been asked to submit any of the Declaration forms as stated above, please click and download the form and keep a scanned copy of the completed form ready for upload.
