Get help with your international outward transfer

Enter your details and we will check why your beneficiary has not yet received your transfer or has received a lower amount than expected.

Before you start

  • For your security, you will be required to answer a few questions so we can be sure it is you. Have your Account Number or the last 4 digits of your Debit Card Number and your Registered Mobile Number ready.
  • Please keep your transfer details ready to complete this form.
  • While we’re committed to process your service request as quickly as possible, if your request involves other partner banks, it may take up to 15 working days for local transfers and up to 17 working days for international transfers.

International Transfers: If you submit the request before 2:00 pm (Monday to Saturday), it will be processed the same day Requests received after these times will be processed the next working day, provided the money is available and the details are correct. Once we start processing your transfer, the transferred amount should be credited to the beneficiary approximately within 7 working days.

Timely Transfers are subject to availability of funds and accuracy of details provided.

Start Your Request

Quick Answers

Outward remittance is a local or international transfer that you make to a beneficiary.
We can help cancel your transfer subject to certain conditions. Read more.
You can follow up on your previous request by calling us on +971 600 59 9995, or through WhatsApp Banking. For more information on WhatsApp Banking, click here.