Good morning / Evening, am I speaking to Mr./Miss [Name],

Hello Mr./Miss [Name]. My name is [Agent name] calling you from Emirates Islamic. This call is regarding your recent account opening experience with our Priority Banking team. Is this a good time to talk?

We would like to ask you few questions in order to capture your feedback on the joining experience, this survey won’t take more than 5 mins of your time and is recorded for quality purposes. May we proceed?

1. How easy was your account opening process?(Easy, Medium, Hard)*

2. How would you rate your interaction with the Emirates Islamic representative during your account opening process? (Please rate on a scale from 1-5) 5 is the highest score to give.*

3. Have you been in touch with your Relationship Manager?*

4. Are you satisfied with the time it took us to deliver your debit card? (Yes or no)*

5. Additional comments