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Applicable Terms & Conditions for FX Transactions and Remittances

Please find below the applicable terms and related customer notifications for processing of various FX transactions across EI services and channels:

  • FX rates are indicative

    Warning: This product/service may be affected by changes in foreign currency exchange rates.
    Exchange rates displayed on transfer pages are indicative. Prevailing rates will be applied at the time of processing the transaction.

  • Processing times

    Warning: The actual time to complete a transaction may differ from estimates due to increased scrutiny of transactions by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.

  • Penalties and Fees

    Warning: Penalties and Fees may be applied if there is a customer error or omission in providing correct or incomplete information for remittances.
    Ensure accuracy of details provided prior to submitting the transfer request. In case if customer provides incorrect or incomplete details transcations will be rejected and refunded at prevailing exchange rates and loss if any will have to be borne by the remitter.

  • Additional fees by correspondent bank

    Warning: Additional fees may be levied by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.
    The beneficiary payout amount may be subject to additional costs. Correspondent bank charges may be applicable subject to currency, destination country/bank and amount basis selection of charge code.

  • Cooling-off waiver

    Warning: Customer agrees to waive cooling-off period for the FX transaction as it requires immediate processing.

  • Cancellation Process
    Ensure accuracy of details provided prior to submitting the transfer request. To cancel or recall any transfer sent, contact the Emirates Islamic call center/branch for submitting the request within 24 hours. The processing of such cancellation requests is subject to refund/reversal confirmation from beneficiary or correspondent bank. Exchange loss shall be applicable, if any.

  • Please refer to respective service pages for applicable processing time, cancellation process and other related FAQs:

    Money Transfers - Click here

    QuickRemit Transfer to India - Click here

    QuickRemit Transfer to Pakistan - Click here

  • Complaints and Queries:

    Warning: For more information on the process for Complaints and Queries, customer can view the Service Promise Charter.