Safeguarding your information is a shared responsibility
Our security procedures and Code of Ethics ensure utmost confidentiality at all times of the information you entrusted to us. However, you also play an important role in keeping this information secure. Browse through the tabs below to find what you can do to enjoy banking convenience with absolute peace of mind.
Together Against Fraudsters. The UAE Banks Federation, the Central Bank of the UAE, Abu Dhabi Police and Dubai Police have joined hands and created a Public awareness campaign against fraud, in which we will be participating in as we aim to ensure that all our customers are safe and aware from all types frauds.
If you believe that you are a victim of fraud, report your case to UAE Banks Federation by clicking here.
Please remember, we will NEVER ask for your Online or Mobile Banking username or password, your 3-Digit Security Code (CVV) on the back of your Card, your authentication Code/Smart Pass PIN or request you to call a mobile number in an official communication.
Please remain vigilant! Fraudsters might message, call or use personal/fake webpages pretending to be from Emirates Islamic or Central Bank to ask for such information.
You should always be aware of the security when using an ATM and should always follow these general tips to ensure your personal information is kept safe:
You have to protect your information at all times be it over the internet or during your normal banking activities by simply following these tips:
Protect your Password and Personal Information:
While logging in, if you see a message like “We are checking your security settings. Each step could take up to 10 minutes”, immediately close the web page. Please use reliable anti-virus and anti-spyware protection that is up to date along with a personal firewall.
If you get a suspicious-looking email or phone call, or see any unusual behavior while visiting your Online Banking account, or receive an SMS for an unknown beneficiary addition, please report it immediately to +971 600 599 995.
Malware
is a collective name for viruses and malicious software designed by fraudsters to access your Online Banking account.
Please be aware of a new technique used by fraudsters known as "SIM Swap" whereby they get Telecom Providers to issue duplicate SIMs. Their access to a duplicate SIM card will allow them to get confidential SMS notifications and OTPs (One Time Passwords) that are sent to registered mobile phones, thereby allowing them to make fraudulent transactions.
Detection:
SIM Swapping is a threat when you receive a "SIM not registered" message on your mobile phone.
What you need to do:
Online banking users are being targeted by internet fraudsters, who are using creative ways to lure online banking users. One of the most common ways is Phishing. Phishing is a deceitful act where fraudsters send you an authentic looking email that appears to come from your bank, but in reality have been sent to you by imposters in an attempt to obtain your personal and financial information. Through these emails, they lure you to click on links that re-direct you to fraudulent websites, which have been designed to make you think that you are actually on the original bank site. These fake websites will ask you for information like your username, password, date of birth, etc. all with the intention to take your personal information and then commit fraud.
Here’s how you can protect yourself against phishing.
Firstly, the bank will never ask you for confidential information like account information, credit/debit card details, PIN or other internet banking details. So, if you are ever asked for such details under the bank’s name, do not respond to such requests, or contact the bank.
Remember, the bank will not send you an email and ask you to share your personal banking details. If you receive an email asking you to "verify your account", "confirm your sign in details", or something similar, beware that it is for fraudulent purposes.
You will receive promotional emails from the bank however, these emails will never lead you to fraud sites and contain links that will ask you for personal information, or lead you to fill application forms related or to transact online. If you are in any doubt about whether an email is genuine, please do not click on any links within the message. If you get a suspicious email that claims to be from Emirates Islamic please report it immediately to 600 599995. Make sure to have the latest anti-virus or online security installed on your computer, and constantly update it to protect your computer from the latest online threats.
If you suspect phishing or have come across an email scam, here’s what you can do:
Emirates Islamic takes online fraud very seriously. To make your banking experience a safe one, we have invested highly in state-of-the-art encryption technology and sophisticated firewalls. They provide the utmost protection at every step of your online banking journey, keeping your banking a private affair. We are using the best possible methods in our fight against online fraudsters and scam artists. However, we still urge you to be vigilant and take simple precautions mentioned above to protect yourself and your finances.
Emirates Islamic employee shall not, under any circumstances, request cash from customers in lieu of providing bank services such as account opening or approving any credit facility.
Please report such instances to our Call Centre on +971 600 599 995
PCI DSS is the global industry compliance and security standard that is dedicated to secure cardholders’ data. It is also one of the most stringent security standards in the market.
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