activate smart pass

Activate Smart Pass

Authorise your Online/Mobile Banking transactions instantly and securely with Smart Pass

Authorise your Online/Mobile Banking transactions instantly and securely without the need of waiting for the SMS Code

What is Smart Pass?

Smart Pass is a new level of digital banking security feature that serves as a secure replacement for SMS Authentication Codes. Once you activate Smart Pass, you’ll be able to authorise all your Online and Mobile Banking transactions and requests instantly using a 4-digit PIN of your choice.

Smart Pass System Requirements

To successfully activate and use Smart Pass, please ensure that you’re using the latest version of the Emirates Islamic Mobile Banking App and that your mobile device or tablet meets the following requirements:

  • Android version 5 or above versions/IOS 10.3 or above versions
    • To learn which Android version is running on your device, go to Settings > About Device/Phone > Android version
    • To know which IOS version is running on your device, go to Settings > General > About > Software Version

  • The “Date and Time” settings on your device should be set as “Automatic”

Activating Smart Pass

Follow the steps below to activate Smart Pass on your device:

  • Log in to the Emirates Islamic Mobile App
  • Click on Activate Smart Pass from the side menu
  • Answer your Secret Questions
  • Verification through email - Enter the Authentication Code sent to your registered email address
  • Verification through SMS - Enter the Authentication code sent to your registered mobile number
  • Accept the Terms & Conditions
  • Set a 4-digit Smart Pass PIN and Confirm
  • Security PIN created successfully
Important Notes:

  • You can only change the Smart Pass PIN through the same device
  • If you have lost/broken your device, you can deactivate Smart Pass through a different device
  • You will be unable to use Smart Pass for 24 hours after reactivating it on a new device



No, you can only activate Smart Pass on one mobile device or tablet at any given time. If you already have Smart Pass activated on a device, activating it on any other device will deactivate it on your first device.

To activate Smart Pass on a different device, just download the Emirates Islamic Mobile App on the other device and follow the Smart Pass activation steps. Once you activate Smart Pass, it will be deactivated on the previous device.

No, each device can be configured with only one user’s Smart Pass activation.

No, once you unblock your Online/Mobile Banking profile, you’ll be able to continue using Smart Pass.

You can request a new Authentication Code up to 3 times in 15 minutes. If you have already resent the Code 3 times, just wait for 15 minutes before requesting a new one.

You will have 3 attempts to enter the correct Authentication Code. If you exceed these attempts, you will be logged out of Mobile Banking and will need to start the Smart Pass activation process again.

Yes, if you enable your Touch ID/Face ID for Smart Pass, you will be authorising your transactions via your Touch ID/Face ID.

No, Smart Pass is a free of charge service.

If you forgot/blocked your Smart Pass PIN, you need to re-activate your Smart Pass through Smart Pass menu on the Mobile Banking App. You can re-activate your Smart Pass PIN by selecting Forgot PIN/Reactivate on the screen where you are requested to enter your Smart Pass PIN.

Please ensure that your email address is correctly updated with the Bank. If your email address is correctly updated in our records and the Authentication Code is still not received, you may contact our 24-hour Call Centre on +971 600 599 995 for assistance.