EI Smart Pass

Smart Pass is a transaction authorisation method which ensures more security and convenience for your Online and Mobile transactions. With this new level of security, you do not need to wait for SMS authentication codes anymore to authorise your transactions. Smart Pass enables you to authorise your transactions with a 4-digit PIN of your choice that you define in the Smart Pass activation process.

Smart Pass is a free of charge service. Data fee due to utilisation and activation of Smart Pass will be charged by your operator.

No, you cannot use Smart Pass and SMS authentication code together. Once you activate Smart Pass, you will be authorising your transactions by entering your Smart Pass PIN and this will become your permanent method to authorise transactions.

If you have forgotten or blocked your Smart Pass PIN, you will need to select the “Forgot PIN” option on the screen where you are requested to enter your Smart Pass PIN, to re-activate your Smart Pass.

Verification e-mail can take up to 4 minutes to be received so please wait for it to arrive & click on the option to resend this e-mail if you still haven’t received it.

In case you still do not receive an email entailing the Smart Pass verification code, please check your email address is correct on our systems through the mobile app & please call the call center on 600 599 995 to update your email address on our systems.

Smart Pass is a transaction authorisation method which ensures more security and convenience for your Online and Mobile transactions. Once you activate Smart Pass, you will be authorising your transactions by entering your Smart Pass PIN and this will become your permanent method to authorise transactions.

Smart Pass can be activated only on one mobile device or tablet. You will be able to authorise your transactions with your Smart Pass PIN only from the device where you did the activation. However, you will also be able to authorise transactions initiated from Online Banking by approving the transaction from your registered Mobile device, after entering the Smart Pass PIN.

You will need to activate Smart Pass on your new device. Once done, the Smart Pass configuration on your old device will be deactivated automatically.

If your phone is lost or stolen, please call 600 599 995.