Sharia Compliant Personal, Business & Corporate Banking

CDM Limits

As part of our efforts to provide you with a secure and convenient banking experience, we have amended the policies for Cash Deposits on Emirates Islamic Cash Deposit Machines (CDMs).

Going forward, customers who do not use their Debit/Credit card on Cash Deposit Machine while depositing cash into their Account or Credit Card are required to enter their Emirates ID to proceed with their deposit.

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Furthermore, in line with our Compliance guidelines, daily deposit limits are being introduced for depositing cash into Emirates NBD and Emirates Islamic Accounts using Cash Deposit Machines. In addition, these limits will also be applicable while depositing cash into Emirates NBD Account using the Bulk Deposit Machines located in selected branches.

These daily limits will be applicable on a cumulative basis across each month, therefore also setting a maximum deposit amount allowed on monthly basis. Customers are however to be advised on the daily limit and not on the monthly limit.

In case customer exceeds the allowed limit, the CDM will display that information advising customer to visit the nearest branch if he wishes to deposit further. At the branch, customer will be expected to substantiate the source of funds as per the existing policy.

Individual Customer:

Daily Limit: AED 100,000/-
Monthly Limit*: AED 3 Million

Non - Individual Customer:

Daily Limit: AED 500,000/-
Monthly Limit*: AED 5 Million

Selected customers might be assigned different limits from the above as defined by Segment teams and Group Compliance.

Faqs

What if the customer does not have both their debit/credit card and their Emirates ID card available during the CDM deposit to account/credit card transaction?

Customer will not be able to deposit without identifying himself either using their debit card (for cash deposit into account) / credit card (for cash deposit into card) OR their Emirates ID (for both deposit into account or credit card). Same will apply to bulk cash machines. Note that even to deposit in branch counters, customers are required to present their Emirates ID.

Is it mandatory to enter the Emirates ID in case of deposits to Utility, Loan payments or Cheque Deposits?

No. Emirates ID is required only while depositing cash into Emirates NBD or Emirates Islamic Accounts and Credit Card(s). All other cash or cheque deposit transactions will not require Emirates ID to be entered.

Are there limits defined for certain type of customers with heavy cash transactions?

Selected customers might be assigned higher limits as approved by Group Compliance, which will be applicable when such customers deposit cash via CDM.

If the customer exceeds his CDM daily deposit limit and needs to deposit additional cash, how can he proceed?

Customer can still deposit cash in branches or Cash Deposit Centers by providing the required source of funds information (as per the cash deposit slip rolled out on 6th May 2019, Circular No. GOGS/020/2019). Or customer can wait for the following day where the daily limit will be reset.

What if the customer has already reached their CDM monthly deposit limit, how can he deposit further?

For the rest of that month, customer will not be able to deposit further on CDMs. Customer can still deposit cash in branches or Cash Deposit Centers.

Will there be any cases when customers will not be allowed to deposit cash via CDMs?

Select customers might be restricted fully from depositing via CDMs as per Group Compliance directive. Such customers are required to contact branch for their deposit requirements.

In the case if EI Depositor calls claiming that the EIDA has been captured in EI Machine?

Call Center should advise the customer to visit the same Emirates Islamic Branch after 24 – 48 hours carrying secondary Identification proof (Original Passport, Driver’s license, etc)

In the case if EI Depositor calls claiming that the EIDA has been captured in ENBD Machine?

Call Center should advise the customer to visit the same Emirates NBD Branch after 24 – 48 hours carrying secondary Identification proof (Original Passport, Driver’s license, etc)

CDM Limits

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