• عربی

New Working Hours for Branches

In line with the UAE Government’s decision to adopt a new working week that will better align the UAE with global markets as well as bring the country’s financial sector into closer conjunction with international market practices, we are pleased to announce the following changes to our branch timings and operating schedules, effective Monday 3rd of January 2022.

New branch timings

Our branch network will be open six days a week, from Monday to Saturday, with Sunday being the day of closure, with a few exceptions. All branches will be closed for service from 12:30 to 14:00 on Fridays to observe the prayer break.

Branch Name Monday to Saturday Timing Friday Timing Note Locate
Abu Dhabi and Al Ain
Khalifa City 8am to 8pm 8am to 12.30pm Closed Sunday
Abu Dhabi Mall 10am to 10pm 3pm to 10pm
Bawabat Al Sharq Mall
Boutik Mall
Jimi Mall
Abu Dhabi Branch 8am to 2pm 8am to 12:30pm
Abu Dhabi Main Branch
Al Ain Main
Dubai
Expo 2020 Dubai 10am to 10pm
(including Sunday)
10am to 12.30pm
2pm to 10pm
Open All Days
Mall of the Emirates (Digital Branch)
This branch is closed permanently from 16 March 2022.
10am to 9pm
(including Sunday)
10am to 9pm
Dubai Mall 10am to 10pm 3pm to 10pm Closed Sunday
Al Barsha Mall 9am to 9pm 3pm to 9pm
Al Warqaa Mall
Nad Al Sheba
Dubai Festival City Mall 10am to 10pm 3pm to 10pm
Ibn Batutta Mall
Nakheel Mall, Palm Jumeirah
Mirdif City Center 10am to 10pm 10am to 12.30pm
2pm to 10pm
Al Mizher 10am to 4pm 8am to 12.30pm
Al Wasl Road 8am to 8pm 8am to 12.30pm
Al Diyafah 8am to 2pm 8am to 12:30pm
Al Nakheel Road, Deira
Al Twar
Baniyas Road, Deira
Bur Dubai
Dubai Souq
Nad Al Hamar
Sheikh Zayed Road
Healthcare City 8am to 4pm
(excluding Saturday)
8am to 12.30pm
2pm to 4pm
Closed Saturday and Sunday
Dubai Land Department 8am to 3.30pm
(excluding Saturday)
8am to 12.00pm
Jebel Ali 8am to 3.30pm
(excluding Saturday)
8am to 12.30pm
2pm to 3pm
Jumeirah Lakes Towers
Sharjah
Halwan 8am to 8pm 8am to 11.30am Closed Sunday
Al Juraina Zero 6 Mall 9am to 9pm 3pm to 9pm
Al Rahmania Mall
My City Center Nasseriya 9am to 9pm 9am to 11.30pm
2pm to 9pm
Al Qasimiyah
This branch will be closed permanently from 30 April 2022.
8am to 2pm 8am to 11:30am
Khorfakkan
Sharjah (Pay Office) 8am to 3pm
(excluding Saturday)
Closed Closed on Friday, Saturday and Sunday
Northern Emirates
Ras Al Khaimah 8am to 8pm 8am to 12.30pm Closed Sunday
Ajman 8am to 2pm 8am to 12:30pm
Fujairah

Changes to cheque clearing, payments and transfers schedule

Cheque clearing services, local fund transfers (using UAEFTS), Wages Protection System services as well as Direct Debits processing will now be available from Monday to Saturday, with Sunday being declared as a day-off, in line with the UAE Central Bank directives.


As always, our digital banking services including Mobile Banking, Online Banking, smartBUSINESS & businessONLINE, as well as our ATMs and deposit machines will help you carry out your banking requirements anytime and from anywhere with convenience and flexibility. Our Contact Centre will be available 24x7, however will operate with limited services from 12:30 to 14:00 on Fridays.

Our new working timing will come into effect as of Monday, 3rd of January 2022.

Frequently Asked Questions

Any request received before 2:00pm, Monday to Saturday, will be processed on the same working day, subject to availability of funds in your account and accuracy of details. Otherwise, it will be processed the next working day at rates applicable during the time of processing.

Any request received before 6:00pm (for AED) and 2:00pm (for other currencies), Monday to Saturday, will be processed on the same working day, subject to availability of funds and accuracy of details. Otherwise, it will be processed the next working day.

For transferring to other Emirates Islamic or Emirates NBD accounts, please select the option 'Emirates NBD' or 'Emirates Islamic' in the Transfers menu option.

Any request received before 3:30pm, Monday to Saturday, will be processed on the same working day, subject to availability of funds in your account and accuracy of details.

No, there is no impact.

Any cheque deposited through an Emirates Islamic branch via Teller or Branch Cash Deposit Machine (CDM) before 10:00am, Monday to Saturday, will be processed on the same working day, subject to availability of funds in your account and accuracy of details.

Any cheque deposited through non Emirates Islamic or Emirates NBD machines will be processed within 5 working days.