Mobile Banking App

Our Banking App is the perfect addition to your favourite Smartphone and Tablet.


Enjoy easy and secure banking on your smartphone or tablet with the Emirates Islamic Mobile Banking App. This mobile banking app allows you to bank at any time, at any place. Be it iOS or Android, the Emirates Islamic Bank App is designed to work smoothly on both platforms. Simply log-in using your Online Banking username and password and make the most of its following features:

  • Bank on-the-go and enjoy over 250 services with a tap of your phone
  • Pay all your utility, telecom and other bills
  • Transfer money to any UAE mobile number with Instpay
  • Experience the convenience of our Mobile Banking App without the need to log in with our demo feature

Experience our award-winning mobile banking app

The Emirates Islamic Mobile Banking App has a 4.5/5 App Store rating and its features and user-friendly experience has won the Emirates Islamic the '2017 Banker Middle East Product Award' for Best Mobile Banking Application.

Experience the convenience of banking from at your comfort.

Download the app now:

  


Emirates Islamic understands the needs of its customers and hence the Emirates Islamic Mobile Banking App offers customers banking services from their mobile devices with Arabic and English support.
Along with language support this mobile banking app offers users with facilities like checking account and card details, making payments for a range of services, and making fund transfers domestically and internationally, anywhere and at any time.

Here's a list of our key features.

Check your account:

  • Account details
  • Account statement
  • Portfolio summary
  • Card statement
  • Investment term deposit statement

Make payments:

  • Utilities (DEWA, SWA, FEWA, AADC, ADDC)
  • Salik
  • NOL
  • Telecommunications (Etisalat, Du)
  • Credit cards
  • RTA fines
  • Emaar
  • FlyDubai

Transfer funds:

  • Between own accounts with EI
  • To other EI accounts
  • To other domestic and international banks
  • Quick Remit
  • Credit cards
    • To India in 60 seconds
    • To Pakistan in 60 seconds to Faysal Bank and 60 minutes to other banks

Additional features include:

  • Instantly open new savings or investment term deposit and Wakala accounts
  • ATM and branch locator
  • Issue branch queuing ticket from the mobile app

Emirates Islamic supports Mobile Number Portability (MNP) service from Du

Emirates Islamic enables customers to continue their payment and inquiries without changing or updating the already registered mobile numbers in their customer profile.

Customers who are switching to another service provider and keeping the same number will have the ease to continue using the Bill Payments, Balance Inquiry and other mobile number dependent services and facilities across all Emirates Islamic channels (ATM, CDM, IVR, Online Banking and Mobile Apps).

Currently MNP is available for Du mobile numbers only (Etisalat numbers switched to Du).

At Emirates Islamic, we are always innovating to improve our customers' banking experience with us. We have thus powered our Mobile Banking App not only with a new design but a range of new features, including:

Enhanced Experience

Portfolio view on a user-friendly interface with graphs, charts and pointers, for a simple banking experience. This allows you to get a comprehensive view of all your banking needs for easy access and quick banking.

Instant Sub Account Opening

Enjoy convenient banking by opening an account from the comfort for your home, office or on the go. You can easily open a new, Savings account or Investment Term Deposit and Wakala account with our online mobile banking app.

QuickRemit to India & Pakistan:

Remitting money is now easier than ever. You don't need to wait to send funds to your loved ones or for business. Users can enjoy money transfers to India & Pakistan in 60 seconds with QuickRemit.

Additional Card Services

Cash on Call – You can transfer up to 80% of your Card's available limit to their bank account with Cash on Call facility. Cards Management - Whether you have lost your card or need an urgent activation, there's no need to find time from your busy schedule and visit our branch. The Emirates Islamic Bank App gives you complete control of your Card at all times, including Block, Activate, change PIN and Unblock anytime, anywhere.


The Emirates Islamic Bank mobile banking app is enhanced to make your user-experience easier and simpler than ever before:

Here's what it offers:

  • Instant Self-Registration for Online/ Mobile banking using your Account & Debit Card number, or your Credit Card number.
  • Recover your User ID & Reset your Login Password hassle-free using your Account & Debit Card number, or your Credit Card number.
  • Make instant Payments to:
    • Telecom Companies (du & Etisalat)
    • Utilities (FEWA, DEWA, SEWA, AADC and ADDC)
    • Salik, NOL, RTA Fines, flydubai, and Emaar
  • Transfer funds within your own accounts or to other Emirates Islamic or Emirates NBD accounts, as well as other banks within the UAE and worldwide.
  • If your device supports fingerprint detection or face ID, you can login to your profile using your fingerprint/face ID. This makes your banking experience more secure.
  • Rewards- View & Redeem your Rewards Credit Cards
  • Easy Payment Plans – Simply Convert Credit Card purchases into monthly instalments.
  • Apply for Credit Cards and Top up your Personal Finance quickly with Emirates Islamic Mobile Banking.
  • Standing Instructions - Schedule future dated post-paid bill payments so you don't miss out.
  • Automatic Recharge – Don't worry about remembering your bill payment dates. Schedule future dated prepaid bill payments.
  • Bills Portfolio - Pay all your post-paid bills in one go with the Emirates Islamic Bank App.
  • Quick view of current exchange rates to help you plan your international transactions.
  • Travel Request - Avoid fraud & card blocking while travelling.
  • Smart Pass - The new secure and convenient way of authorising online banking transactions without the need of waiting for the SMS Authentication Code. click here to know more.

The Emirates Islamic Mobile Banking App offers a Branch Queuing Ticketing service allows customers to:

  • Generate a Branch Queuing Ticket.
  • Save an image of the ticket as a photo on their mobile device
  • Issue one ticket at a single point of time. Another ticket can be generated once the current ticket at hand is announced at the branch.
  • View the total number of people waiting in the branch.


Here's a step-by-step process to issue a queuing ticket:

1. Login to the mobile app
2. Go to 'Services' and click on 'Get Queuing Ticket'
3. Select the desired Branch

4. Tap on the button 'Get Queuing Ticket'
5. Select the service for which you are
visiting the branch for
6. A ticket will now appear on the mobile screen and will be saved to the mobile phone
Note: A check box will be displayed at the bottom of the screen with the message “Next time, I want to issue a ticket without logging into the application” – if you click on this text box and tap continue, the service will start appearing on your pre-login screen of the Emirates Islamic Mobile App so you can use this service without logging on anymore. Tap on continue to issue the ticket
7. An SMS will be sent to the mobile number confirming the issuance of the ticket


What is Smart Pass?

Emirates Islamic Smart Pass is a transaction authorisation method in our mobile banking app which ensures more security and convenience for Online & Mobile Banking transactions. With this new level of security, you do not need to wait for SMS Authentication Codes anymore to authorise your transactions. Smart Pass enables you to authorise your transactions with Smart Pass PIN which you define in the Smart Pass activation process.

How can I start using Smart Pass?

To start using Smart Pass, you need to activate Smart Pass in your Emirates Islamic Bank Mobile Banking App. For activation, go to Smart Pass menu on your Emirates Islamic Mobile Banking App and follow the instructions on the screen.

Is there any fee for using Smart Pass?

Smart Pass is a free of charge service. Data fee due to utilisation and activation of Smart Pass will be charged by your operator.

Can I use Smart Pass and SMS authentication code together?

No, you cannot use Smart Pass and SMS Authentication Code together. When you activate Smart Pass, you will be authorising your transactions by entering your Smart Pass PIN. To use SMS Authentication Code, you need to deactivate your Smart Pass on your device.

How to resent Smart Pass Pin?

If you forgot / blocked your Smart Pass PIN, you need to re-activate your Smart Pass through Smart Pass menu on your Emirates Islamic Mobile Banking App. You can re-activate your Smart Pass PIN by selecting Forgot PIN / Re-activate.

How to deactivate Smart Pass?

You can deactivate your Smart Pass through the Emirates Islamic Mobile Banking App, Online Banking or Phone Banking.

To deactivate through Emirates Islamic Mobile Banking App:

  • Smart Pass Menu
  • Enter your Smart Pass PIN
  • Select Deactivation

To deactivate through Online Banking:
  • Log in to Online Banking
  • Select Smart Pass menu
  • Select Deactivation
  • Enter the Smart Pass token generated by entering your Smart Pass PIN on your mobile device, and then type it on the Online Banking screen.

How do I deactivate Smart Pass if my device is lost or stolen?

If your phone is stolen or lost you can deactivate your Smart Pass via phone banking. Simply call 600 599 995 and connect to an agent for deactivation.

If I change my device, how can I use Smart Pass on my new device?

If you change your device, you will need to configure Smart Pass on your new device and the one on your old device will be deactivated automatically.

Can I use Smart Pass on Multiple devices?

No. Smart Pass can be activated on only one mobile device or tablet.

How do I download the Emirates Islamic Mobile Banking App?

You can download the Emirates Islamic Bank App to a supported device directly from Apple iTunes App Store or Google Play, depending on the smartphone you are using.

Can I use online mobile banking while roaming?

You can enjoy the service as long as you have Wi-Fi connectivity or subscribed to roaming data service through your operator. Data roaming services are chargeable services which you may encounter additional charges to your phone bills.

How many queuing tickets can I avail via the Mobile Banking App?

You can avail only 1 queuing ticket at a time. Once your first ticket is announced, then you can issue another ticket.

Can I open an account through Mobile Banking, even if I do not hold an existing Emirates Islamic account?

No. To open a new account through mobile app, you have to hold an existing Emirates Islamic account.



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