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Customer Care Emirates Islamic Orange Customer Care
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Business Banking Classic Package

All charges, commissions and fees are inclusive of Value Added Tax (VAT). Click here for more details.

Current Account

Parameters Classic
(Not Available for New Customers)
*Minimum Monthly Average Relationship Balance (a) >= 10,000 to 35,000
Any Finance Facilities (b) Any Active Finance
EIFB Brokerage/Stock Trading Accounts (c) Any Active EIFB Brokerage/Stock Trading Accounts
Monthly Fee (FALL BELOW FEE) (only if conditions 'a' or 'b' or 'c' are not met) AED 262.50 per month
Relationship Fee AED 210 per month
Euro Account Maintenance Fee (w.e.f 1 July 2018) EUR 52.50 per month
Teller Fees (Cash Deposit & Withdrawal / Fund Transfer (Cheque / Intergroup) AED 105.00 per transaction
Bulk cash deposit & withdrawal at teller counter 0.5% of the total cash deposited / withdrawn, for amounts of 1 Million and above on a daily basis
Customer Package Changes / Charges NA
Account Closure (within 6 months) AED 210
Dormant Account Charges AED 315 per year
*Emirates Islamic reserves the right to downgrade the package, if the Minimum Average Balance requirement is not met for three consecutive months.

Cheque Related Charges

Parameters Classic
Cheque Book Charges
(Online & Manual)
AED 52.50 per cheque book of 50 leaves*
Cheque Book - Processing Fee
(Additional Charges for Manual Request)
AED 52.50 per request
Cheque / DDA (Direct Debit Authority) returned charges AED 315
Cheque Book Delivery (Branch) AED 52.50
Cheque Return - Inward (return reason "Represent after 3 working days")* AED 315
Inward clearing fees Free
Cheque collection charges 0.125% of the cheque amount, subject to a min. AED 52.50 & a max. AED 525 -, plus AED 84 as courier charge
* As per the mandate from the Central Bank of UAE, cheque books issued during the first 6 months of opening the account could be limited to 10 leaves depending on the entity’s rating with the credit bureau (AECB).

Telegraphic Transfer (Manual Request)*


Parameters Classic
Local TT AED 105
International TT AED 126

Telegraphic Transfer (businessONLINE)*


Parameters Classic
Local TT AED 31.50
International TT AED 47.25

* Correspondent / Central Bank charges will be applicable on actual basis.


Certificate


Parameters Classic
Certificate of Balance/Balance Confirmaton (Manual) AED 157.50 per certificate
Certificate of Balance/Balance Confirmaton (Online) AED 78.75 per certificate

Salary WPS Charges


Parameters Classic
Manual Processing Charges (via Branches)*
* Manual WPS processing allowed only for
approved customers.
AED 787.50 per file + AED 3.15 per account
(per account charge is Free for EI/ENBD Accounts)
businessONLINE (via electronic platform) *AED 57.75 per File / Batch + AED 3.15 per account
(per account charge is Free for EI/ENBD Accounts)

Salary (Non WPS)


Parameters Classic
Manual Processing Charges (via Branches)*
* Manual WPS processing allowed only for approved customers.
AED 210 per File / Batch + AED 3.15 per account
(per account charge is Free for EI/ENBD Accounts)
businessONLINE (via electronic platform) AED 105 per File / Batch + AED 3.15 per account
(per account charge is Free for EI/ENBD Accounts)

GPSSA (Pension Payment)


Parameters Classic
Manual Processing Charges (via Branches) AED 210 per file + AED 2.10 per beneficiary.
businessONLINE (via electronic platform) AED 52.50 per file + AED 2.10 per beneficiary.

Noqodi Payment (businessONLINE)


Parameters Classic
Noqodi Top-up / Voucher AED 10.50

Statement Charges


Parameters Classic
Copy of statement – Branch (Adhoc) AED 5.25 per page. Minimum AED 52.50
Copy of Physical Statement - Delivery through courier (per request) AED 262.5 per request
e-statement (monthly) Free
Liability Letter AED 210
No Liability Letter AED 210
Download Statement - Online with Digital stamp Free

Standing Instructions


Parameters Classic
Set up charges AED 105
Periodic Payments (per transaction) Free
Amendment charges AED 57.75
Failed Standing Instruction AED 57.75
Balance order AED 525 p.a.

Inward Remittances


Parameters Classic
If deposited in beneficiarys’ account Free
If in AED & JOD Currencies from participating banks in BUNA USD 3.5 per Transaction (applicable only to BEN/SHA)

Demand Draft and MC/PO:Others


Parameters Classic
Issuance of DD/MC/PO AED 52.50
Cancellation of DD/MC/PO AED 52.50
Additional telex (e.g. tracer) sent at request of customer - UAE AED 105
Additional telex (e.g. tracer) sent at request of customer - Others AED 105
Cancellation of remittance instruction/recalling of funds remitted AED 105
Swift message copy AED 42
Special Clearing - Outward AED 262.50
Special Clearing - Inward (Proceeds by Manager’s Cheque) Free
Special Clearing - Inward (Proceeds through UAE Central Bank) Free
Request for copy of old cheuqes up to 6 months old AED 31.50 per copy
Request for copy of old cheuqes more than 6 months old AED 52.50 per copy

Stop Payment Charge (per instruction)


Parameters Classic
For Cheque/Demand Draft/Manager’s Cheque (up to 3 leaves/unit) AED 52.50
For Cheque/Demand Draft/Manager’s Cheque (Greater than 3 leaves/units) AED 63

Foreign Currency (Collected in same FCY)


Parameters Classic
Foreign Currency cash deposit 1% (Minimum AED 105)
Foreign Currency cash withdrawal 1% (Minimum AED 105)

Trade Licence Expiry


Parameters Classic
Trade License Updation - Processing Fee
(Manual Request)
AED 105 per request
Trade License Renewal
(grace period of 2 months allowed from date of expiration)
AED 367.50 monthly

Other Charges


Parameters Classic
Audit confirmation (Manual) AED 262.50
Audit confirmation (Online) AED 78.75
TCI report AED 262.50
IBAN/Reference Letter/Other reports/Other Letters* (Manual) AED 262.50
IBAN/Reference Letter/Other reports/Other Letters* (Online) AED 78.75
*This includes IBAN Letter, Reference letters, account closure letter or any other letter issued on customer request

Credit/Confidential Reports


Parameters Classic
Issued to organizations within UAE AED 262.50
Issued to organizations outside UAE AED 262.50

Post Dated Cheques


Parameters Classic
Extension of due date AED 42
Substitution of cheque with cash AED 42
Postdated cheques deposited for collection AED 42
Letters of Encashment 0.125%
Cheque Certification N/A

Outward Clean Collections


Parameters Classic
Standard collections: Free
Commission Free
OCC Return Charges Cheque return charges:
AED 105
Cash letter items Commission 1/10% (minimum AED 21,
maximum AED 525
or equivalent)
AED 10.50 for post

Inward Clean Collection


Parameters Classic
Commission 1/8% (minimum
AED 42, maximum AED
525 or equivalent)
Proceeds by DD/MC AED 10.50
Proceeds by TT AED 63 per message

Other Services


Parameters Classic
Hold mail Free
Holding undelivered mail AED 105 p.a.

Postage (to be recovered in all cases where mailing is required as part of a transaction):


Parameters Classic
UAE AED 15.75 minimum
Other AED 31.50 minimum

Faxes


Parameters Classic
UAE AED 26.25
Others AED 52.50

Courier


Parameters Classic
UAE AED 63
Others AED 157.50 minimum

Telex/Cable/SWIFT messages (Based on the length of the message)


Parameters Classic
UAE AED 63 minimum
Others AED 73.50 minimum
Investigations Within 1 year AED 84
After 1 year minimum
AED 126
Request for non-standard
statement frequency
AED 52.50 p.m.
Send MT940s on customer request
(Monthly per account)
AED 157.50 per month

Certificates


Parameters Classic
Capital Guarantee Certificate AED 525
Attestation of Signature AED 157.50

Certificate for Issuance of Trade Licence Favouring


Parameters Classic
Department of Economic
Development
AED 525
Free Zones and others AED 525
T.C. Purchase AED 21
Issue of IPO/Rights issues by order AED 105

Channel Fees : businessONLINE


Parameters Classic
Subscription Fees Free
Token charges AED 262.50/- per token
Password Reset Free
Swift message copy download AED15.75
Subsidiary / Associate company
account addition
AED 105/- per request

Corporate Cash and Cheque Collection


Parameters Classic
Per Visit Charges As per Contract
Corporate Cash Collection - Processing Fee As per Contract

SMS and Online Fees


Parameters Classic
Subscription Fees Free
Monthly SMS Charges Free
Fax Indemnity Charge AED 525 per anum

Emirates Islamic Debit Card Charges


Parameters Classic
Debit Card Replacement Fee AED 26.25
Foreign Currency Transaction Fee* 2.50%
Copy of Sales Voucher Free
Usage fee in UAE at Emirates Islamic / Emirates NBD ATMs
Cash Withdrawal/Deposit Free
Balance Inquiry Free
Mini statement Free
Utility payment Free
Usage fee on Non Emirates Islamic / Emirates NBD (UAE Switch) ATMs
Cash Withdrawal AED 2.1
Balance Inquiry AED 1.05
Declined transaction AED 1.05
In Arab Gulf Cooperation Countries at GCC NET ATMs
Cash Withdrawal AED 6.3
Balance Inquiry AED 3.15
International ATMs (outside UAE)
Cash Withdrawal AED 21
Balance Inquiry Free (if available)
*This fee is charged in addition to the standard processing fee charged by Visa International and is applicable to transactions performed in any currency other than UAE Dirhams. Charges are in UAE Dirhams and subject to Bank's policies. All fees and changes in this guide are subject to change without notice. Bank reserves the right to offer services and charges mentioned above at its sole discretion. Bank reserves the right to levy additional charges for additional services that might be offered in addition to the above mentioned services at its discretion.

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