Change your Password

Reset your Password

Use Online/Mobile Banking to reset your Password instantly

If you’ve forgotten your Password, you can reset it instantly using Online/Mobile Banking

Online/Mobile Banking Password Reset

You can reset your Password instantly via Online Banking or Mobile Banking.

  • If you have an active Emirates Islamic Account, use your Debit Card linked to your Account to reset your Password.
  • If you only have an Emirates Islamic Credit Card, use your Credit Card to reset your Password.

To authorize the reset, you need to use Smart Pass or an SMS Authentication Code which we will send to your registered mobile number.

Note:

The Authentication Code is valid for 5 minutes and 3 attempts only. If you fail all three attempts, you can switch to Mobile Banking if you’ve been using Online Banking, or vice versa.

We recommend that you register to Smart Pass for a smoother Online/Mobile Banking experience in the future.

Steps to reset your Password:

 

Useful Videos

 

Generating a new Online/Mobile Banking Password Reset Authentication Code

If you have failed all three Authentication Code attempts while resetting your Password through Online/Mobile Banking, you can generate a new Code using the channels below:

 

What’s next?

Once you receive your new Authentication Code, go to the Emirates Islamic website or the Mobile Banking App and proceed with your Online/Mobile Banking password reset.

Authentication Code not received

If you have not received your Authentication Code, it could be due to one of the following reasons:

  • Your service provider is restricting Emirates Islamic SMS alerts. Send ‘UALL’ to 7726 to remove these restrictions
  • Your mobile number registered with us is incorrect. Please update it via any of our ATMs or by visiting your nearest Emirates Islamic branch. Know more about updating your registered mobile number here
  • You are out of the country or if none of the above reasons apply to you. In this case, call us on +971 600 599 995 using your mobile number registered with us

We highly recommend that you register to Smart Pass for a smoother Online/Mobile Banking experience in the future.

FAQs

No, we will only send an Authentication Code to your registered Mobile Number. If you want us to use another number, please update it via any of our ATMs or by visiting your nearest Emirates Islamic branch.