24/7 Phone Banking & Call Center

Expert assistance - Just a call away

Whether it’s early morning or late at night, you’re free to manage your money from wherever you are — all you need is a phone and your Emirates Islamic account details. Just call our Call Centre at 600 599 995, follow our new automated Interactive Response Service (IVR) menu options carefully — and enjoy banking that’s as flexible as you need it to be without visiting the branch.

Key Benefits

24/7 Financial Access

Manage your accounts and transactions anytime via the call centre or automated IVR service.

Convenient Transactions

Check balances, make payments, and perform key banking functions quickly over the phone.

Multilingual Support

Get personalised help in Arabic, English, Hindi, or Urdu from friendly phone banking agents.

What You Can Do by Phone

Bank on the go

With Emirates Islamic Phone Banking, you can:

Check your account balances instantly
Make payments to existing beneficiaries
Transfer funds between your accounts
View recent transactions
Access essential services without visiting a branch
Speak with a live support agent if needed — available in Arabic, English, Hindi, and Urdu.

Personal Finance Application Requirements

Mobile Number

Portability Support

Already switched your number from one provider to another (for example, Etisalat to du)? No worries. We support Mobile Number Portability (MNP), meaning you can continue using phone-based services like balance inquiries and payments without needing to update your registered number.

Note: Currently available for eligible du numbers previously from Etisalat.

Frequently Asked Questions

Yes. A Phone Banking PIN is required to securely access your account and perform transactions over the phone. It helps verify your identity and ensures your banking is safe.

You can set your Phone Banking PIN by calling 600 599 995 and following the IVR prompts, or by speaking with a Phone Banking specialist. You’ll be guided step-by-step to create a secure PIN for accessing your account.

Yes, certain transactions like fund transfers may have limits for security reasons. Your limits depend on your account type and can be confirmed with a Phone Banking specialist.

Yes, you can view your credit card balance, recent transactions, and due amounts securely via Phone Banking.

Absolutely. You can report and block your debit or credit card immediately by calling Phone Banking to prevent unauthorized transactions.

Phone Banking

Expert assistance - Just a call away

Key Benefits

24/7 Financial Access

Convenient Transactions

Multilingual Support

Additional Privileges

Easy 24/7 Access

Bank anytime, anywhere

Secure Mobile Number Recognition

Safe banking starts with you

Transactions with Existing Beneficiaries

Send money confidently

Additional Payment Services

Pay your routine bills on a call

Expert Assistance

Just a phone away

Interactive Voice Response (IVR) Menu

Quick self-service

What You Can Do by Phone

Bank on the go

Mobile Number

Portability Support

Tips for a Great Experience

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Frequently Asked Questions

Is a Phone Banking PIN required?

How do I set my Phone Banking PIN?

Are there any transaction limits on Phone Banking?

Can I check my credit card details via Phone Banking?

Is there a way to block a lost or stolen card through Phone Banking?

Can I schedule future payments or recurring transfers?

How do I update my personal details linked to Phone Banking?

Can non-customers access any Phone Banking services?

Is Phone Banking safe if I’m using a shared phone?

Digitally or Physically

Always, by your side

Help & Support

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