Activate your Card

Activate your new Emirates Islamic Card via the EI + Mobile Banking App, Online Banking, ATM/CDM, Phone Banking, or SMS.

Activating your new Card is quick and easy. Choose one of the channels below and follow the instructions:

Change your Card PIN

Change your 4-digit PIN anytime. Choose one of the channels below and follow the steps.

Authentication Code not received

You may not receive the Authentication Code due to:

Network restrictions by your mobile provider
Send UALL to 7726 to allow bank SMS.
Incorrect registered mobile number
Update your mobile number via Emirates Islamic ATM or visit any Emirates Islamic branch.
You are abroad
Call +971 600 599 995 from your registered mobile.

FAQs

If I’m abroad, is there an online channel I can use to activate my Card?

If this is your first Emirates Islamic Card, the only way you can activate it is by contacting our 24-hour Call Centre on
+971 600 599 995. One-Time Password (OTP) will be sent to your mobile number registered with us for activation.

If you’re an existing customer, you can use the EI + Mobile Banking App to activate your Card.

What should I do if my card is not working or declined?

Your card may not work if it is expired, not activated, temporarily blocked, fraud blocked, damaged, used with the wrong PIN, has insufficient funds, or is used at a non Shariah merchant.

How long does card activation take?

Activation is instant through EI + Mobile App, Online Banking, ATM/CDM, and Phone Banking. Phone Banking may also send an SMS confirmation. SMS activation is completed through the SMS instruction from your registered mobile number.

What should I do if I do not receive the Authentication Code?

You can send UALL to 7726 to allow bank SMS, update your registered mobile number through an Emirates Islamic ATM or branch, or call +971 600 599 995 from your registered mobile if you are abroad.

Can I change my card PIN after activation?

Yes. You can change your 4 digit PIN through EI + Mobile App, Online Banking, ATM, or Phone Banking by following the steps under Change Your Card PIN.

Get started with your new card