Airport Meet & Greet Service Terms & Frequently Asked Questions

No. Offer is applicable only on the above-mentioned Credit Cards.

Marhaba Silver Package

• Meet and greet on departure at the kerbside or on arrival as you enter the terminal
• Guidance and escort through all airport formalities
• Fast-track through immigration and security
• Complimentary porter service to assist with baggage

Marhaba Bronze Package

• Meet and greet, on arrival at the Immigration area or on departure at the marhaba meeting lounge for check-in formalities
• Guidance through the airport
• Fast-track through immigration and security

Salam Basic Package

Departure:

• A warm welcome by a Salam services agent from the entrance gate or meeting point at the airport
• Fast track by a Salam services agent through all check-in, Immigration/ Passport Control formalities
• Escort by a Salam services agent up to the Departure gate

Arrival:

• A warm welcome by a Salam services agent from the arrival gate
• Assistance through all arrival formalities (Eye scan, Immigration and Customs clearance)
• Escort to the Baggage belt area
• Hand-over of the passenger to the receiving party at the Arrivals Hall

Yes, the minimum spend amount (for the calendar) mentioned in the above table needs to be met. If not, the offer will not be applicable, and your credit card will be charged for the availed amount.

For example,
Scenario 1: If a Skywards Infinite cardholder books Meet & Greet service in September 2022 and their total spend for the month of September 2022 was AED 5,000 or more; then they will be eligible for the offer.

Scenario 2: If a Skywards Infinite cardholder books Meet & Greet service in September 2022 and their total spend for the month of September 2022 was AED 4,000 then they will not be eligible for the offer and the service will be charged on their card, in the next billing cycle.

If you exceed the maximum complimentary usage then your credit card will be charged with the excess usage charges.

Yes, Supplementary Card can also avail the offer. However please note, the maximum complimentary services per calendar year is including primary & supplementary cards.

For example,
Scenario 1: If Primary Skywards Infinite cardholder books 1 complimentary Meet & Greet service & supplementary Skywards Infinite cardholder books 1 more service then it will be considered as 2 complimentary services utilized for the calendar year. No excess charges will be levied as it is within the max. complimentary services limit.

Scenario 2: If Primary Skywards Infinite cardholder books 3 services and Supplementary Skywards Infinite cardholder books 2 more services then it will be considered as 5 complimentary services utilized for the calendar year and customer’s card account will be charged for the excess usage of 3 services.

Yes, both will be applicable. However, please note, the maximum complimentary services per calendar year (as mentioned in the table) is including both locations.