retrieve online mobile banking

Retrieve your User ID

Retrieve your User ID instantly on Online/Mobile Banking

If you’ve forgotten your User ID, you can retrieve it instantly on Online/Mobile Banking

Retrieve your Online Banking User ID

If you’ve forgotten your User ID, you can retrieve it using Online Banking or Mobile Banking.

  • If you have an active Emirates Islamic Account, use your Debit Card linked to your Account to retrieve your User ID.
  • If you only have an Emirates Islamic Credit Card, use your Credit Card to retrieve your User ID.

To authorize the retrieve, you need to use Smart Pass or the SMS Authentication Code which we will send to your registered mobile number.

Note:

The Authentication Code is valid for 5 minutes and 3 attempts only. If you’ve failed all three attempts, you can regenerate a new one.

We recommend registering to Smart Pass for a smoother Online/Mobile Banking experience in the future.

Steps to retrieve your User ID:

 

Authentication Code not received

If you have not received your Authentication Code, it could be due to one of the following reasons:

  • Your service provider is restricting Emirates Islamic SMS alerts. Send ‘UALL’ to 7726 to remove these restrictions
  • Your mobile number registered with us is incorrect. Please update it via any of our ATMs or by visiting your nearest Emirates Islamic branch. Know more about updating your registered mobile number here
  • You are out of the country or if none of the above reasons apply to you. In this case, call us on +971 600 599 995 using your mobile number registered with us

We highly recommend that you register to Smart Pass for a smoother Online/Mobile Banking experience in the future.

FAQs

No, we will only send an Authentication Code to your registered Mobile Number. If you want us to use another number, please update it via any of our ATMs or by visiting your nearest Emirates Islamic branch.

You will need to delete your existing Online/Mobile Banking profile and create a new one by contacting our Call Centre on +971 600 599 995 or visiting your nearest Emirates Islamic branch with your Passport or Emirates ID for identification.