Visa Buyers Protection

Visa Buyers Protection

Protect yourself from damages or theft with the Buyers Protection feature on our debit and credit cards

Take advantage of Visa’s complimentary Buyers Protection, which protects you in the event of theft, accidental damage or non-delivery of eligible purchases made with your Emirates Islamic Visa Platinum, Signature or Infinite Debit or Credit Card

Ensure You Are Protected

The risk of accidental damage or theft is real. With Visa Buyers Protection, you don’t have to worry.

All Emirates Islamic Visa Platinum, Signature or Infinite Debit and Credit Cards come equipped with Buyers Protection.

Please note:

  • You must pay for the product in full using your Emirates Islamic Visa Card
  • This only applies for new purchases
  • Coverage is valid for a maximum of 365 days from the date of purchase
  • A written claim must be made no later than 28 days from the date of an incident. However, in the event of theft, the cardholder must report it within 24 hours of discovery
  • Particular limits apply to online purchases that are not delivered or damaged in transit
  • Including accidental damage to mobile phones

For more information and Terms and Conditions, please visit Cardholder Benefits Online and log in using your Emirates Islamic Visa Card number.

How to Submit a Claim?

A claim must be submitted within 28 days of an incident by emailing

The following information must be provided for claims under Buyers Protection:

  • Your full name
  • The first 9 digits of your covered card number
  • Your address
  • Brief details of your claim

 Once you send the email, the insurance company will send you a claim form to complete, sign, and return within 7 days with the following documents:

  • Original receipt proving that you paid for the item entirely with the eligible card
  • A copy of the original written police report, if applicable
  • A statement of your card account showing the account is open and in good standing
  • Any other relevant documents


After you have submitted a claim by email to, you will receive a claim form from the insurance company with further instructions. You need to complete this form, sign it, and return it to the company by email along with the specified documents within 7 days of the original claim submission.

Yes, but remember that purchases made on supplementary cards are part of the primary cardholders’ annual limit, and not in addition.

The Buyers Protection feature is active by default on all Emirates Islamic Visa Platinum, Signature or Infinite Debit and Credit Cards.

The Visa Buyers Protection coverage is a standard benefit offered by Visa as part of the card features and benefits.