Please find below the applicable terms and related customer notifications for processing of various FX transactions across EI services and channels:

• FX rates are indicative
  

  Warning: This product/service may be affected by changes in foreign currency exchange rates.
  Exchange rates displayed on transfer pages are indicative. Prevailing rates will be applied at the time of processing the transaction.

• Processing times
  

  Warning: The actual time to complete a transaction may differ from estimates due to increased scrutiny of transactions by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.

• Penalties and Fees
  

  Warning: Penalties and Fees may be applied if there is a customer error or omission in providing correct or incomplete information for remittances.
  Ensure accuracy of details provided prior to submitting the transfer request. In case if customer provides incorrect or incomplete details transactions will be rejected and refunded at prevailing exchange rates and loss if any will have to be borne by the remitter.

• Additional fees by correspondent bank
  

  Warning: Additional fees may be levied by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.
  The beneficiary payout amount may be subject to additional costs. Correspondent bank charges may be applicable subject to currency, destination country/bank and amount basis selection of charge code.

• Cooling-off waiver
  

  Warning: Customer agrees to waive cooling-off period for the FX transaction as it requires immediate processing.

• Cancellation Process
  Ensure accuracy of details provided prior to submitting the transfer request. To cancel or recall any transfer sent, contact the Emirates Islamic call center/branch for submitting the request within 24 hours. The processing of such cancellation requests is subject to refund/reversal confirmation from beneficiary or correspondent bank. Exchange loss shall be applicable, if any.

---

Please refer to respective service pages for applicable processing time, cancellation process and other related FAQs:

Money Transfers - Click here

QuickRemit Transfer to India - Click here

QuickRemit Transfer to Pakistan - Click here

QuickRemit Transfer to UK - Click here

QuickRemit Transfer to Philippines- Click here

QuickRemit Transfer to Egypt - Click here

• Complaints and Queries:
  

  Warning: For more information on the process for Complaints and Queries, customer can view the Service Promise Charter.