To access Visa ENTERTAINER offers and other benefits, you must download and register on the Visa Airport Companion App using an eligible Visa card. Lounge access eligibility and personal benefits are subject to your Visa card type and Visa program terms. Offers are governed by the following conditions:

• Registration requires a valid and eligible Visa card.
• Offers are subject to availability and may vary by location.
• Each offer has an expiry date stated on the voucher.
• Offers are non-transferable and cannot be shared with family or friends.
• Maximum redemption limit: three offers per merchant.
• Internet connection is required to access and redeem offers.
• Visa and The ENTERTAINER reserve the right to modify or withdraw offers without prior notice.

Frequently Asked Questions (FAQ)

Transition from xperience with the ENTERTAINER

• Why is the xperience with the ENTERTAINER app moving to a new app?
  To provide an enhanced experience, Visa ENTERTAINER offers are being integrated into the Visa Airport Companion App, which includes additional features, offers, and benefits.
• What will happen to the xperience with the ENTERTAINER app?
  The app will be decommissioned by 31 December 2025. To continue accessing Visa ENTERTAINER Buy-One-Get-One (BOGO) offers, download the Visa Airport Companion App. For a limited time, previously used offers will be refreshed and available again on the new app.
• When should I download the Visa Airport Companion App?
  Please download and register before 31 December 2025 to maintain uninterrupted access to offers. Early registration may provide refreshed offers for a limited period.
• Will there be any downtime during the transition?
  No. The Visa Airport Companion App is available on the Apple App Store and Google Play Store. ENTERTAINER offers will appear under the Visa Offers and Perks section.
• Do I need to transfer my account or information?
  You must register on the Visa Airport Companion App with your eligible Visa card. Existing users of the app can log in to view ENTERTAINER offers based on card eligibility.
• Will my profile or offer history transfer?
  No. Profile information and offer history from the xperience with the ENTERTAINER app will not be migrated. New offers will be available upon registration.

Access & Login

• Will I use the same login credentials?
  If you already have a Visa Airport Companion account, you can log in directly. New users must create an account.
• Do I need to create a new account?
  Only if you are new to the Visa Airport Companion App.
• How do I download the app?
  Search for Visa Airport Companion on the Apple App Store or Google Play Store.

Visa Cards & Eligibility

• Do I need a Visa card to access offers?
  Yes. Registration requires a valid and eligible Visa card.
• Which cards are eligible?
  Visa Premium cards issued in the GCC, including Visa Platinum, Visa Signature, and Visa Infinite.
• Can I register multiple cards?
  Yes, multiple eligible Visa cards can be added.
• What if my card expires or is replaced?
  Update your card details in the app to maintain access.
• Can supplementary/secondary cardholders use the app?
  Yes, provided they register with their own eligible Visa card.

Existing Offers & Redemption

• What are Visa ENTERTAINER BOGO offers?
  Buy-One-Get-One Free offers across dining, leisure, attractions, and hotels in the GCC.
• How do I redeem an offer?
  Open the Visa Airport Companion App and select Visa ENTERTAINER under Visa Offers & Perks. Choose your location and browse offers. Inform the merchant before billing and present the offer on your device. The merchant enters their PIN to validate redemption.
• Are there limits on redemptions?
  Up to three offers per merchant.
• Where are offers valid?
  Across the GCC: UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman.
• Do offers have an expiry date?
  Yes, each offer displays its expiry date.
• Can I share offers with family and friends?
  No. Offers are non-transferable and can only be redeemed by the registered cardholder.
• Can I save favorite offers or merchants?
  No.

Technical Support

• How do I contact support?
  Use the Contact Us section under Profile in the Visa Airport Companion App or email [email protected] for merchant-related issues.
• What if I cannot redeem an offer?
  Refresh the app and sign in again. If the merchant refuses, email [email protected] with details: Merchant name, Branch location, Date of visit, Number of people, Description of issue.

Other Features

• What new features are available?
  Airport lounge access and curated travel benefits based on your Visa card eligibility.
• Will ‘Spin the Wheel’ still be available?
  No.
• How will I be notified of new offers?
  If you opted for marketing communications, offers will be sent to your registered email.
• Do I need an internet connection?
  Yes.

Important Notice

Failure to download and register on the Visa Airport Companion App by 31 December 2025 will result in loss of access to Visa ENTERTAINER offers and related features.