EI Plus Easy Registration Process Tips Webpage

Mobile Banking made as easy as A B C

Emirates Islamic’s official Mobile Banking App EI +, now offers an enhanced digital access to a wide range of banking features directly from your phone. Once registered, manage your accounts, cards, funds, bills and more – all from one device, whenever, from wherever you are.

Step 1

Open the EI + App and click on Register

Step 2

Enter your Account / Credit Card / Debit Card number and your Date of Birth

Step 3

Without closing your app, go to your EI registered email, and verify the link

Step 4

Enter the verification code sent to your registered mobile number via SMS

Step 5

Create a password with more than 8 characters (including upper & lower case, a symbol, and a number)

Step 6

Click on Enable Face ID / Touch ID if you want this feature, then click next

Step 7

Set your SmartPass PIN by entering a 4-digit security code which will allow you to authorize transactions

Step 8

Congratulations! You have successfully registered to EI +!

Why should I?

Register to EI +

Transfer funds locally and internationally
Pay all bills in one place – including Credit Card and Utility Bill payments
Straightforward transfers, Easy Payments – send money to Mobile Numbers, set up Beneficiaries and recurring payments
Request service changes (e.g., account statements, chequebook requests)
Enable biometric login (Face ID / Touch ID)
Authorize transactions with SmartPass — a secure 4-digit PIN that replaces SMS OTP for authentication

Tips For an Easier Registration

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Please make sure: Your mobile number and email address are updated in Emirates Islamic’s records (this ensures OTPs reach you).

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Update your mobile device to the latest OS version.

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Make sure to setup your Smart Pass pin and Trusted Device.

Need Help?

If you feel you are struggling with any services, try these:

Confirm and correct your registered email and mobile number details

Delete and re-install the mobile app

Contact Emirates Islamic support through email, WhatsApp live chat or call on 600 599 995 for assistance

Frequently Asked Questions

We should include Digital Account Opening (DAO) here, NTB customers can onboard by downloading EI+, providing official documents and filling in some questions, as part of this they will also register for EI+. e.g. add at the end “All Emirates Islamic customers … can register for the EI + Mobile App. If you are not a customer, you can join the bank and register through the EI + Digital Account Opening journey, all you need is your official documents. Just download the app and start.

You will need your account, debit card, or credit card number, along with your date of birth, registered email address, and mobile number.

Please check your spam or junk folder for the email and ensure your registered mobile number is active and has network coverage. If the issue continues, verify that your contact details on records are accurate and up to date.

SmartPass is a 4-digit PIN used to securely authorise transactions within the EI + App. Setting up SmartPass is required to complete registration. In order to perform certain transactions you will need a Trusted Device for security, you can follow the instructions in EI + on your chosen device

For assistance, please email apps@emiratesislamic.ae or contact Emirates Islamic customer support.

EI + Mobile App Registration

Mobile Banking made as easy as A B C

Steps to Register in EI + App

Step 1

Open the EI + App and click on Register

Step 2

Enter your Account / Credit Card / Debit Card number and your Date of Birth

Step 3

Without closing your app, go to your EI registered email, and verify the link

Step 4

Enter the verification code sent to your registered mobile number via SMS

Step 5

Create a password with more than 8 characters (including upper & lower case, a symbol, and a number)

Step 6

Click on Enable Face ID / Touch ID if you want this feature, then click next

Step 7

Set your SmartPass PIN by entering a 4-digit security code which will allow you to authorize transactions

Step 8

Congratulations! You have successfully registered to EI +!

Why should I?

Register to EI +

Tips For an Easier Registration

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Need Help?

Frequently Asked Questions

Who can register for EI+? Empty heading

What details do I need to register? Empty heading

I did not receive email or SMS… ? Empty heading

For SmartPass we should include Trusted Device too Empty heading

Who can I contact if I face issues during registration? Empty heading

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