Need help with smart pass

Help with Smart Pass

Facing issues with Smart Pass?

If you can’t activate Smart Pass or are unable to authorize transactions using Smart Pass, just follow these easy instructions

Help with Smart Pass

To use Smart Pass successfully, you need to have the latest version of the Emirates Islamic Mobile Banking App on your device and the Android and iOS system requirements.

Unable to activate Smart Pass

If you are unable to activate Smart Pass on your device, here are some possible reasons:

Smart Pass already exists on your Device– You can only have one version of Smart Pass on one device. If it’s not working, try deleting and re-installing it.

Changed Personal Information or Debit Card– If you’ve just updated your mobile number or email address in our records, or if you’ve replaced your Debit Card, you can activate Smart Pass only 24 hours after the update or Debit Card change.

Online/Mobile Banking is blocked – Smart Pass can only be activated on an active Online/Mobile Banking profile. Learn how to unblock your Online/Mobile Banking.

Registered Email/Mobile Number not updatedOne of the steps to activate Smart Pass requires Authentication Codes that are sent to your registered mobile number and registered email address. If you’ve not received your Authentication Code, check that your mobile number and email address are correctly updated in our records. You can update your Mobile Number easily via any of our ATMs or by visiting your nearest Emirates Islamic branch.

Forgot Secret Question - If you have forgotten the answers to your Secret Questions, learn how to reset your Secret Questions.

Unable to authorize transactions

If you’re having trouble authorising transactions using Smart Pass, here are a few possible reasons:

Wrong PIN – If you have entered the wrong Smart Pass PIN 3 consecutive times, then Smart Pass will get blocked and restrict you from authorising a transaction. Learn how to reset your Smart Pass PIN.

Smart Pass Token expired – A Smart Pass Token is only valid for 60 seconds after which a new Token is generated. Not entering the Token during the time frame will lead to the expiry of the Smart Pass Token.

Multiple screens/tabs open – During your transaction process, don’t keep different screens or tabs open, this is a security hazard, and your transaction might be cancelled.

Smart Pass Token not generated – It could be that the Smart Pass feature on your device is not active anymore. You can easily reactivate Smart Pass through your Emirates Islamic Mobile Banking App. Learn how to reset your Smart Pass PIN/reactivate Smart Pass. 

If you are still having trouble, contact our 24-hour Call Centre on +971 600 599 995 .


Smart Pass PIN is a 4-digit number which you set while activating Smart Pass. You use this PIN to authorise your Mobile Banking transactions on your own device. It’s important that you never share your Smart Pass PIN with anyone, including Emirates Islamic employees.

Smart Pass token, on the other hand, can be generated from the Emirates Islamic Mobile Banking App to authorise your Online Banking transactions.